helpdesk.notify_new_message 1 en text %site_title%: New Message for Your Ticket [#%ticket.ticket_mask%] You have received a new message in helpdesk for your ticket [%ticket.subject%] Follow a link below to view this message: %url% helpdesk.notify_new_message_admin 2 en text %site_title%: New Message for Ticket [#%ticket.ticket_mask%] You have received a new message in helpdesk for ticket [%ticket.subject%] Follow a link below to view this message: %url% helpdesk.new_ticket 1 en text %site_title%: New Ticket [#%ticket.ticket_mask%] You created ticket [%ticket.subject%] in our helpdesk system. Thank you for your enquiry. We will respond within 24 hours. Follow a link below to view your ticket: %url% helpdesk.notify_assign 2 en text %site_title%: Ticket [#%ticket.ticket_mask%] is assigned to you Ticket [%ticket.subject%] is assigned to you. Follow a link below to view this ticket: %url% helpdesk.notify_autoclose 1 en text %site_title%: Ticket [#%ticket.ticket_mask%] has been closed automatically Your ticket [%ticket.subject%] has been closed automatically due to inactivity. If the issue hasn't been resolved to your satisfaction yet please let us know. Follow a link below to view this ticket: %url%